Nicole Rossol is the Chief Patient Experience Officer at Stony Brook University Hospital. She is responsible for the design and implementation of a comprehensive strategy to drive and foster an organization-wide culture of patient- and family-centered care practices at every touchpoint to improve the patient experience. She is working with staff at all levels to instill a culture of patient engagement, ownership and awareness of performance metrics across the organization.

Mrs. Rossol joined Stony Brook from NYU Winthrop Hospital, where she served as Patient Experience Officer and implemented organization-wide patient experience design and strategy for the hospital, physician practices, and outpatient and ambulatory services. During her tenure there, she redesigned the operations of the patient relations department, launched a hospital concierge program and implemented an enhanced patient rounding model designed to improve performance and increased Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) metrics. Prior to that, she was the Director of Patient Experience at St. Francis Hospital in Roslyn.

Nicole received her Bachelor of Science in Health and Human Services from Boston University Sargent College of Health and Rehabilitation Sciences. She holds a Masters in Science Degree from Bank Street College of Education. She has served as Adjunct Faculty at Bank Street College of Education and on various National Committees for The Association of Child Life Professionals. She is a member of the Institute for Patient and Family Centered Care, The Beryl Institute, Child Life of Greater New York and is a Public Member on the Board for The Council on Surgical and Perioperative Safety. Nicole uses her expertise and passion for patient centered practices by engaging patients, families and interdisciplinary health care teams to improve the patient experience.