Nicole Rossol is the Patient Experience Officer at NYU Winthrop Hospital where she leads the design and implementation of a comprehensive strategy to continuously improve the experience of patients and their families. Nicole received her Bachelor of Science in Health and Human Services from Boston University Sargent College of Health and Rehabilitation Sciences. She holds a Masters in Science Degree from Bank Street College of Education. She has served as Adjunct Faculty at Bank Street College of Education and on various National Committees for The Child Life Council (now Association of Child Life Professionals). She is a member of the Institute for Patient and Family Centered Care, The Beryl Institute and Child Life of Greater New York. Nicole has also completed AHRQ TeamStepps Advanced Training. Nicole uses her expertise and passion for patient centered practices by engaging patients, families and interdisciplinary health care teams to improve the patient experience.